Supplier Knowledge Exchange – Strategies for Client Engagement and Retention

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Customer engagement is critical to business Growth. New data and analytical tools show that engagement is a top influencing factor in a customer’s purchasing decision. If you are looking for innovative ways and strategies to engage your customers more, this is the event for you!

Join David Yamashita, Vice President of Capgemini and Anju Abel, Sr. VP of Strategic Global Partnerships of Lancesoft to learn best practices of how to engage your customers.

In this session David will introduce the concept of the 6 BE’s when keeping and growing customers:

1. Be Knowledgeable
2. Be Strategic
3. Be Consistent
4. Be Innovative
5. Be Wise With Your Time
6. Be Real

Anju will share her best practices on the following topics:

Customer engagement:

• Global presence (multiple locations to support our clients )
• White glove service
• Dedicated team to service our clients
• Diversity virtual job fairs
• Listen to our client

Client Retention:

• White glove treatment
• Uplift and UpSkill programs
• Open communication and human touch element

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Meet our speakers

Mr. David Yamashita, Vice President of Capgemini

As a Capgemini consultant since 2006, David provides over 35 years of knowledge, advise, and experience for some of the largest Beverage Companies and Telecommunications companies in the US. His unique experience includes Account Management, Complex Delivery, and Technology Architecture and Business Transformation.

Anju Abel, Sr. VP of Strategic Global Partnerships of Lancesoft

An accomplished management executive with more than 20+ years of experience in Global markets driving global teams, Corporate Strategy, Profitability, Productivity, Marketing & Sales and winning high dollar value deals .